All scheduled Crystal reports stuck in pending status

Symptom

• Scheduled Crystal Reports stuck in pending status.
• View on demand runs without error
• ps -ef shows all XI servers are running 8 parent/child processes for each server instead of just 1. Ex (8 cms processes, 8 Crystal job server processes)
• Error is found in /var/log/messages:
• Mar 24 16:45:54 atldevlpmm11 boe_jobsd[19965]: Subprocess (Job Server Child) could not be started. Reason: Couldn't get IJob interface or writing IAudit: Pipe exception. Reason: boe_jobcd (procreport, 0, Timeout waiting for Child [19966] to register ([120]seconds). .

Environment

• Business Objects Enterprise XI 3.1 SP 3
• Redhat Enterprise Linux RHEL 4 update 2
• 32 bit

Reproducing the Issue

Schedule Crystal report via CMC or Infoview and observe status never changes from Pending.

Cause

Environment variable being set: LD_ASSUME_KERNEL=2.4.19

Resolution

1. Comment out environment variable LD_ASSUME_KERNEL=2.4.19 in linux user's profile.
2. Log out/in of linux shell or re-source the user profile.
3. Restart all BOE XI services.